Complaint Review Summaries

Legislative requirements are in place to ensure members of the public can confidently retain the services of registered or licensed professionals and that consequences exist to the membership for failing to meet the standards of conduct.

Complaint Review Summaries are published at the completion of the complaint review process as a practice resource. 

Members of the public and AAA members should obtain their own legal advice regarding specific interpretation of the legislation and the application of the complaint review process to their specific circumstances.

Case Summary #1 - Failure to Adequately Manage Project and Communicate with Client

Last Modified: 08/07/2018

This Complaint Review Summary illustrates the need for architects to be diligent in managing detail, vigilant in supervising a project and professional in dealing with their clients.
January 2005

Document Type: PDF (283 KB)


Case Summary #2 - Conflict of Interest

Last Modified: 08/07/2018

This Complaint Review Summary deals with a complaint that an architect was unskilled and unprofessional in the handling of numerous aspects of a renovation and condominium conversion project.
March 2005

Document Type: PDF (316 KB)


Case Summary #3 - Sealing Documents Prepared by Others

Last Modified: 08/07/2018

This Complaint Review Summary represents an example of the serious problem in the profession of affixing a seal and signature to documents and drawings with limited project involvement.
June 2005

Document Type: PDF (286 KB)


Case Summary #4 - Client Management and Inferior Professional Services

Last Modified: 08/07/2018

This Complaint Review Summary illustrates the need for architects to be diligent in managing demanding clients and realistic in recognizing deficiencies in their own practice resources.
May 2007

Document Type: PDF (282 KB)


Case Summary #5 - Unsuitable Building Envelope Details and Inadequate Documentation

Last Modified: 08/07/2018

This Complaint Review Summary demonstrates the need for architects to ensure that they have the expertise required to complete work that they take on, and to be diligent in the controlled use of their professional seal.
November 2009

Document Type: PDF (286 KB)


Case Summary #6 - Discrediting Fellow Architects

Last Modified: 08/07/2018

This Complaint Review Summary involves an attempt by one AAA member to discredit fellow architects and undermine their reputation in the eyes of a major client.
February 2011

Document Type: PDF (284 KB)


Case Summary #7 - Activities After Cancellation

Last Modified: 08/07/2018

This Complaint Review Summary is based on the failure of an individual to respond to directives from the AAA to return his emblems of registration and refrain from holding himself out as an architect following cancellation of his members.
August 2011

Document Type: PDF (284 KB)


Case Summary #8 - Failure to Adequately Document and Communicate Roles and Responsibilities

Last Modified: 08/07/2018

This Complaint Review Summary emphasizes the importance of ensuring that the scope of a contract for architectural services does not rely on sub-consultants or other contractors who are not accountable to the architect.
December 2015

Document Type: PDF (285 KB)


Case Summary #9 - Maintaining the Integrity of the Profession

Last Modified: 08/07/2018

This Complaint Review Summary provides a clear example of conduct that damages the integrity of the profession.
December 2017

Document Type: PDF (310 KB)