Complaints

Members of the AAA are expected to maintain the professional practice standards established by the Architects Act, General Regulation, and Code of Ethics. Likewise, legislative requirements are in place to ensure that the public can confidently retain the services of a registered or licensed professional.

If you believe a registrant of the AAA has behaved in an unprofessional manner, contravened the Architects Act or bylaws, or is otherwise incompetent or unfit to practice, you may want to submit a complaint to the AAA.

Before You Make a Complaint

It is important to note that the role of the AAA is to govern the practices of architecture and interior design in the province of Alberta. The AAA does not have the mandate or resources to become involved in the ongoing contractual and business dealings of its membership. It is only in situations where a member of the public believes that an AAA member has engaged in unskilled practice and/or unprofessional conduct that the AAA should become involved. 

If you believe you have a complaint, check the online directory to ensure the architect, licensed interior designer, architectural firm or licensed interior design firm is registered with the AAA.

  • If they are registered/licensed and appear in the directory, we ask that complainants contact the member or firm involved directly and attempt to solve the dispute within the context of the projects contractual agreement.
 
  • If the party in question does not appear in the directory, please contact our office at 780-432-0224 or info@aaa.ab.ca to let us know that someone is misrepresenting themselves as a professional. You may then choose to retain the services of a professional mediator or legal counsel to assist with the interpretation and resolution of the issue.

Once you have confirmed that the individual in question is a member and/or have attempted to resolve the issue directly, you can submit a complaint to the AAA.